Reference

What You Agree To When You Use 388game

These terms set out the rules for using your 388game account — from how you fund it with bKash, Nagad, or Rocket to how disputes are handled. Access and eligibility depend on your local law and the regions we currently serve.

Account EligibilityWallet & Payment RulesDispute ProcessAccount Suspension PolicyJurisdiction Notice
388game What You Agree To When You Use 388game
TERMS CONTACT

Reach Us About Your Terms Questions

Live Chat Open the chat icon from any page in your account. Our team handles terms queries, account access questions, and wallet verification requests directly through chat.
Email Support Send your terms or account question to our support address. Include your registered mobile number so we can locate your account and respond without delay.
Help Centre The Help Centre covers common terms questions — account suspension, wallet limits, and eligibility checks — with step-by-step answers you can read before contacting us.
HOW WE OPERATE

How 388game Handles Your Account and Data

We keep your account data secure and only use it to operate your account, process your bKash, Nagad, or Rocket transactions, and respond to your support requests. Here is what that looks like in practice.

Account Security

Your account is protected by OTP verification on every login. If we detect an unusual access pattern, we pause the session and ask you to re-verify through your registered mobile number.

Data Retention

We retain transaction records and account activity logs for as long as required by applicable law in your region. You can request a summary of your data by contacting support through live chat or email.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Requesting Changes

To update your registered mobile number, request account closure, or ask us to correct your account data, contact support via live chat. We process verified requests within the timeframe set by local law.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most often from account holders in Bangladesh.

Account eligibility depends on your local law and the regions we serve. You must confirm that accessing the platform is lawful where you are before completing registration.

We notify you through your registered contact before any update takes effect. Continuing to use your account after that notice means you accept the revised terms.

No. Your account wallet balance is tied to your registered account and cannot be transferred to another account or user under any circumstances.

Contact our support team via live chat or email with your registered mobile number. We will provide a summary of your account data within the timeframe required by local law.

Accounts may be suspended for providing false registration details, attempting to access the platform from a restricted region, or breaching the payment terms tied to bKash, Nagad, or Rocket transactions.

Yes. Payments through those wallets are subject to each provider's own terms alongside ours. We recommend reviewing them through your wallet app if you have questions about transaction limits.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.