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How 388game Handles Your Personal Data

This privacy policy sets out exactly what information we collect when you use your 388game account, including when you deposit via bKash, Nagad, or Rocket, and how we keep that information secure.

Data collected only for account operationPayment details handled with encryptionbKash, Nagad, Rocket transaction data protectedYour right to access or remove your dataContact us any time for data queries
388game How 388game Handles Your Personal Data
HOW WE PROTECT YOU

Data Security and Your Account Rights

We apply encryption to data in transit and at rest, so information exchanged during a bKash deposit or an account login is not exposed in plain text. Your account is protected by a one-time PIN step at login, which means a new device attempting to access your account must verify through the mobile number you registered. We do not retain payment PINs or full wallet credentials — only the reference identifiers needed to match a transaction.

Encryption in Transit

All data moving between your device and our servers is encrypted. This covers login sessions, bKash deposit requests, and any personal detail you submit through your account form.

OTP Account Access

A one-time PIN sent to your registered mobile number is required when logging in from an unrecognised device — an extra layer that stops unauthorised access to your account and wallet details.

Limited Retention Policy

We keep your data only as long as your account is active or as required by applicable law. Data no longer needed for account operation or regulatory purposes is deleted on a scheduled basis.

Your Right to Request Data

You can ask us at any time to send you a summary of the personal data we hold, to correct inaccurate details, or to begin a deletion request where local law permits it.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your personal data — what we hold, how it is used, or how to request a correction or deletion — our support team is the right place to start. You can reach us through live chat inside your account dashboard, by email, or through our social channels. We aim to respond to all data-related requests as quickly as our team can review them; complex requests involving identity documents or wallet verification may take longer to process fully.

Live Chat Access live chat directly from your account dashboard. This is the fastest path for questions about what data we hold or how your bKash or Nagad details are stored.
Email Support Send a written data request to our support email. Include your registered contact detail so we can locate your account without ambiguity and respond to you securely.
Account Help Centre The help section inside your account covers common privacy questions — including how to update your Rocket or Nagad number and how to request a data summary.

Common Questions About Our Privacy Policy

Below are the questions we hear most often about how 388game handles your personal data. If your question is not covered here, our live chat or email support team can walk you through the details specific to your account.

We collect your name, contact details, and the mobile wallet identifiers — such as your bKash or Nagad number — that you link for deposits and withdrawals. Session and device data is recorded automatically for security purposes.

We share wallet reference data only with payment processors to confirm your transaction. We do not sell your payment information. No third party receives your full wallet credentials or personal details for marketing purposes.

Contact our support team via live chat or email with your registered account detail. We will compile a summary of the personal data linked to your account and send it to you through a secure channel.

Yes. You can submit a deletion request through live chat or email. Whether we can fully delete your data depends on your local law and any regulatory retention obligations that apply to your account at the time of the request.

We use cookies to maintain your login state and remember your account preferences across sessions. You can adjust or block cookies through your browser settings, though this may affect how some account features work on your device.

Reach our support team immediately via live chat inside your account or by email. Include your account reference and a clear description of the concern. We treat data complaints as priority requests and will follow up directly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.